Growtern

Refund Policy

Last updated: 1 July 2026

This policy applies to all paid services offered by Growtern Technologies Pvt. Ltd. including recruiter plan subscriptions and any promoted listing features. Please read it carefully before making a purchase.

Quick Reference

Paid plan — cancelled within 7 days, not used
Full refund
Paid plan — cancelled after 7 days but within 30 days
Pro-rated refund based on unused days
Paid plan — cancelled after 30 days
No refund; plan remains active until end of billing cycle
Technical error / double charge
Full refund processed within 5–7 business days
Account banned for ToS violation
No refund

1. Eligible Services

Refunds apply only to paid subscriptions and promoted listing credits purchased directly through Growtern. Free accounts have no associated charges and are not eligible.

2. Requesting a Refund

To request a refund, email billing@Growtern.in with:

  • Your registered email address.
  • Order ID or transaction reference number (available in your billing email).
  • Reason for the refund request.

We will acknowledge your request within 1 business day and process eligible refunds within 5–7 business days to the original payment method.

3. Non-Refundable Items

  • Plans that have been fully consumed (all credits used, listing impressions exhausted).
  • Accounts terminated due to violation of our Terms of Use.
  • Promotional or discounted purchases (unless otherwise stated at time of purchase).
  • Amounts paid to third parties (e.g. Razorpay processing fees are non-recoverable).

4. Payment Gateway Charges

Razorpay's payment processing fee (typically 2–3%) is non-refundable as it is collected by them, not by Growtern. Refunds will reflect the net amount received by Growtern after gateway deductions.

5. Chargebacks

Filing a chargeback with your bank instead of contacting us first may result in immediate account suspension pending investigation. We encourage resolving disputes directly — it's faster for everyone.

6. Plan Cancellation

You can cancel a recurring subscription anytime from your dashboard under Settings → Billing. Cancellation stops future billing. Access continues until the end of the current billing period.

7. Changes to This Policy

We may update this policy. Changes take effect 7 days after posting. The policy in effect at the time of purchase governs that transaction.

8. Contact

Billing queries: billing@Growtern.in
General support: info@Grotern.com
Phone: +91 62066 53752